V-Spark Online Help

Application Scores Tab

Application scores are also accessible for individual call transcripts. If there are multiple applications with scores for the file, they will all be displayed in the side panel.

Figure 1. Application Scores
Application Scores


Selecting an application category will allow you to drill down into lower-level categories. For leaf-level categories you will see the Count scores listed to the right. Clicking on that number will highlight the instances of that category’s phrases in the transcript.

Note

Count scores are the number of matches at the leaf-level. They may not always match the number of highlighted phrases. More information about count scores can be found in the V‑Spark Application Development Guide.

For more information about viewing application scores. see Viewing Application Scores.