V-Spark Online Help

Calls per Hour Table

Hours/#Calls, Day 1, Day 2, Day 3: This section lists the number of calls made each hour of the day. There are 24 rows, one for each hour, and one column for each day of the reporting period for a monthly report.

Agent ID, Longest Average Call Durations, Shortest Average Call Durations: This section lists the top and bottom 20 Agent IDs in terms of their average call durations, both shortest and longest.

Agent ID, Highest #Calls, Average Call Duration: This section lists the top 20 Agent IDs with the most number of calls along with their average call durations.

Figure 1. Calls per hour Table
Calls per hour Table