V-Spark Online Help

Create or Modify a Company


Only System administrator accounts have access to modify the Companies section.

Click Add fa-plus.svg on the Companies section of the Accounts page to create a company. The Create New Company dialog displays:


The Create New Company dialog has multiple screens. The company's transcription service must be specified and authenticated before language models and application templates can be configured.

This dialog contains the following fields:

  • Company Name — The name of the company.

  • Short Name — Short name reference of the actual company name, used because company names may be lengthy and may include spaces. Spaces are not valid in the company short name. The company short name cannot be edited after the company has been created.

  • Limit Hours — Limit the number of audio hours that the company can process through V‑Spark. Once that limit has been reached, the company can no longer process new audio, but can still use V‑Spark to examine existing calls.

  • Data retention limit (days) — Limits the maximum data retention days for organizations within this company. For more information about data retention limits and their implications, see Data Retention Limits for Companies and Organizations.

  • Enable SSO via OpenID — If checked, shows a third dialog screen with additional options for the configuration of single sign-on (SSO) authentication for users associated with this company. For more information on configuring and using SSO, refer to SSO-Enabled Companies.

  • ASR transcription type — Choose between appliance-based or cloud transcription, as described in Appliance-based Transcription and Cloud-based Transcription.

  • Models — Select the language models to be used for transcribing audio. The models listed will vary depending on the company's ASR transcription service licensing and configuration.

  • Application Templates — Choose the application templates that will be available to company folders. See Application Management.

Once you are satisfied with the company's information, press the Create button. The company is created, and can be viewed in the Company section of the Account Settings page. Organizations and users can then be associated with the company.

To modify an existing company, click its Edit fa-box-arrow.svg icon on the Accounts page. The Update Company dialog appears with the same fields as the Create New Company dialog; however, the company's Short Name field is disabled because that value may not be modified.