Creating a New Folder for your Audio
If you want to create a new area for storing audio from a specific source or from a specific time period, create a folder in which to store that information.
Note
To create folders, you must be a system administrator or user with create/edit permission for a company or organization.
To create a new folder, navigate to the Folders page and click +. The Create New Folder screen displays with the following options:
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Select the company and organization | |
Enter the folder name | |
Select the appropriate transcription server or servers from the dropdown | |
Select number of speakers and type of audio (Mono 1-channel; Stereo 2-channel) | |
Select this box to automatically redact text | |
Select this box to automatically redact audio |
After providing the information requested, click Advanced Settings screen displays:
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Select applications to use for analysis | |
Select call model for each channel. | |
If the audio was recorded with a separate stereo channel for each speaker, select the agent's audio channel. | |
Check to send JSON, audio, or text to a location as audio is processed | |
Check to edit custom metadata fields | |
Check to edit ASR options |
After completing the advanced settings, click Callback Delivery Method screen displays. These options enable you to configure the callback delivery method and specify which kinds of files will be sent.
. If you checked "Configure callback delivery method", the![]() |
Select file type to send automatically via callback. Choose from JSON, MP3, and Text. | |
Select a callback delivery method from the dropdown |
If you checked "Add/remove custom metadata fields" the Custom Metadata screen displays. This option enables you to upload a text file that identifies the names of metadata fields to extract from the transcript of the audio that you will then upload.
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Upload the text file containing your custom metadata field names or enter them manually | |
Verify that all of your field names have appeared |
If you checked "Add/remove ASR options" the ASR Options screen displays. These options enables you to view and edit ASR tags.
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Add ASR tags | |
View existing ASR options | |
Create folder and prepare to upload your audio |
Refer to the V‑Spark Management Guide for more detailed information on creating folders and the various options contained within.