V-Spark Online Help

Examining Agent Performance

The Agent Scorecard screen displays an overview of score information for a given folder. To access this screen for a specified folder, click dashboard.JPG, then click the drop-down to the right of the Folder and select the folder that you are interested in. Finally, select the Agent Scorecard application from the submenu.

vspark-agent-scorecard.png

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Roll over parts of the graph to see agent scores for each category

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Category breakdowns show you exactly where your agents can improve

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Click on a section of the graph to view lower-level categories for even more detailed insights