V-Spark Online Help

Examining Agent Performance

The Agent Scorecard screen displays an overview of score information for a given folder. To access this screen for a specified folder, click fa-laptop.svg Dashboard, then click the Folder dropdown, and select the folder that you are interested in. Finally, select the Agent Scorecard application from the submenu.



Roll over parts of the graph to see agent scores for each category.


Category breakdowns show you exactly where your agents can improve.


Click on a section of the graph to view lower-level categories for even more detailed insights.