The Agent Scorecard screen displays an overview of score information for a given folder. To access this screen for a specified folder, click , then click the drop-down to the right of the Folder and select the folder that you are interested in. Finally, select the Agent Scorecard application from the submenu.

1	Roll over parts of the graph to see agent scores for each category
2	Category breakdowns show you exactly where your agents can improve
3	Click on a section of the graph to view lower-level categories for even more detailed insights