V-Spark Online Help

Examining Agent Performance

The Agent Scorecard screen displays an overview of score information for a given folder. To access this screen for a specified folder, click dashboard.JPG, then click the drop-down to the right of the Folder and select the folder that you are interested in. Finally, select the Agent Scorecard application from the submenu.



Roll over parts of the graph to see agent scores for each category


Category breakdowns show you exactly where your agents can improve


Click on a section of the graph to view lower-level categories for even more detailed insights