Examining Audio File Details
To see information about an audio file in the current folder, click its name in the file list to open a File Details screen:
 |
| Clear search term highlighting from transcript display |
| Use the up and down arrows to view instances of your search terms |
| Play call audio |
| Select to download an MP3 audio file of the call. Select to download a JSON file of the call transcript. Select to download a text file of the call transcript. |
| Select a piece of the transcript to play audio from that point |
| Show emotion for a visual representation of sentiment analysis |
| Skip silent portions of the call for faster review |
| Select to display a URL that links to this point in the transcript. You can copy this URL to the clipboard for use elsewhere. |
| The blue border on the left of the transcript indicates portions of the call with high overtalk |
