Examining Audio File Details
To see information about an audio file in the current folder, click its name in the file list to open a File Details screen:
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Clear search term highlighting from transcript display | |
Use the up and down arrows to view instances of your search terms | |
Play call audio | |
Select to download an MP3 audio file of the call. Select to download a JSON file of the call transcript. Select to download a text file of the call transcript. | |
Select a piece of the transcript to play audio from that point | |
Show emotion for a visual representation of sentiment analysis | |
Skip silent portions of the call for faster review | |
Select to display a URL that links to this point in the transcript. You can copy this URL to the clipboard for use elsewhere. | |
The blue border on the left of the transcript indicates portions of the call with high overtalk |