V-Spark Online Help

Examining Audio File Details

To see information about an audio file in the current folder, click its name in the file list to open a File Details screen:

vspark-file-details-page.png

1

Clear search term highlighting from transcript display

2

Use the up and down arrows to view instances of your search terms

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Play call audio

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Select MP3 to download an MP3 audio file of the call. Select JSON to download a JSON file of the call transcript. Select Text to download a text file of the call transcript.

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Select a piece of the transcript to play audio from that point

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Show emotion for a visual representation of sentiment analysis

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Skip silent portions of the call for faster review

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Select to display a URL that links to this point in the transcript. You can copy this URL to the clipboard for use elsewhere.

9

The blue border on the left of the transcript indicates portions of the call with high overtalk