V-Spark Online Help

Examining Call Data with the Dashboard

In this documentation, individual audio files are typically referred to as calls because recorded telephone conversations are the most common type of audio processed by V‑Spark. By contrast, a V‑Spark audio record consists of not only the initial audio file, but also the ASR text transcript, metadata, and application scores generated when the call is processed. The fa-laptop.svg Dashboard provides numerous ways of reviewing and searching individual and aggregated audio record data.

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1

Specify the company, organization, and folder for which you want to view data. Your choices may be limited by your user permissions.

2

Select the date range for which you want to review data. Dates with no audio data are grayed out in the calendar menu.

3

Choose from various overview metrics to see daily charts for volume, duration, and emotion.

4

Roll over parts of the graphs to get specific information about call types.