V-Spark Online Help

Known Issues in 3.0

  1. Dashboard Displays

    1. Values in the Dashboard Overview Call Statistics table will not be updated for data uploaded with historical datetimes.

    2. Files uploaded to a folder that is linked to a disabled application will still appear in the Files View on the application dashboard.

    3. Files uploaded to a folder before an application has been reprocessed will still appear in the Files View on the application dashboard.

  2. Search

    1. Time-based search

      1. Searches are turn-based and may return results for phrases outside of the specified timeframe, but within the same speaker turn that starts or ends within that timeframe.

      2. Search snippets in the Files View may display results outside the specified time interval.

    2. The (-) operator for excluding a search tag in ad-hoc search is not supported for file names.

    3. File Details Highlighting Exceptions* (in order of severity):

      1. Approximate searches using (~a) will not be highlighted.

      2. Searches using (~n) may highlight phrases with the specified number of words in between each of the search terms, rather than between all of the search terms. For example, "get help phone ~4" may highlight phrases with 4 words between "get" and "help" and another 4 words between "help" and "phone"

      3. Searches using (~t) and (~n) will only be highlighted if the words matched appear in the order specified in the search tag.

      4. Highlighting may be incomplete for matches marked with emotion

      5. Highlighting may be incomplete for matches with intervening silence tags greater than 2 seconds.

      6. Matches for "@*" (such as when searching for email addresses) will only be highlighted until the first "." in the email address. Regular expression searches may be used to circumvent this issue.

      7. Excluded application search phrases may be highlighted on the File Details page.

      Note

      Note that these exceptions only affect highlighting, and that all search results using the above characters will still be accurate.

  3. Other

    1. The Trending View may take some time to fully load, especially for longer date ranges.

    2. Users playing longer audio files via Firefox may encounter playback/syncing issues when jumping to different sections of the transcript. This is an external issue caused by the Firefox browser. Users who encounter this issue can simply wait for the browser to finish buffering the file before resuming their search.