V-Spark Online Help

Known Issues in 3.2

The items that are described in this section may affect your use of V‑Spark, and are recognized by Voci as items that we expect to address in a future release.

  1. Dashboard Displays

    1. Stat summaries for dates in the past are not updated when files with historical timestamps older than the current day are loaded

    2. Files uploaded to a folder that is linked to a disabled application or that have not been reprocessed will still appear in the Files View on the application dashboard

  2. Unlinking an application from a large folder (greater than 100,000 files) may cause errors where the folder will be unselectable in file editing mode, and where the app is unlinked, but scores may still be visible in certain views

  3. Search

    1. Time-based search

      1. Searches are turn-based and may return results for phrases that are outside of the requested timeframe, if they are within the same speaker turn

      2. Ad-hoc Search snippets in the Files View may display results outside the specified time interval

    2. The (-) operator for excluding a search tag in ad-hoc search is not supported for file names

    3. Exceptions to standard File Details Highlighting (in order of severity)

      1. Searches using (~n) may highlight phrases with the specified number of words in between each of the search terms, rather than between all of the search terms. For example, "get help phone ~4" may highlight phrases with 4 words between "get" and "help" and another 4 words between "help" and "phone". Searches using (~t) and (~n) will only be highlighted if the words matched appear in the order specified in the search tag.

      2. Highlighting may be incomplete for matches marked with emotion

      3. Highlighting may be incomplete for matches with intervening silence tags greater than 2 seconds

      4. Matches for "@*" (such as when searching for email addresses) will only be highlighted until the first "." in the email address. Regular expression searches may be used to circumvent this issue.

      5. Excluded application search phrases may be highlighted on the File Details page. Note that these exceptions only affect highlighting, and that all search results using the above characters will still be accurate.

  4. Other

    1. The Trending View may take some time to fully load, especially for longer date ranges

    2. Users playing longer audio files via Firefox may encounter playback/syncing issues when jumping to different sections of the transcript. This is an external issue caused by the Firefox browser. Users who encounter this issue can simply wait for the browser to finish buffering the file before resuming their search.

  5. The transcribe API S3 option can currently only be used in cloud mode