V-Spark Online Help

Known Issues in 3.3.1

  1. Exporting large numbers of files (10K or larger) as CSV can take an extremely long time, and may not complete successfully. A suggested workaround when you want to export large file lists in CSV format is to subset those lists into smaller groups that you can subsequently combine in your target spreadsheet application.

  2. Calls to the /search API will only return custom metadata for matches if a folder has been specified. In other words, suppose that a call to the /search API matches files in folders under a company named Doc Test Co and an organization named Doc Testing, and that custom metadata is associated with a folder under that organization that is named Test01. Matching results in that folder that are returned by calling /search/DocTestCo-DocTesting will not contain any custom metadata, while matching results that are returned by calling /search/DocTestCo-DocTesting/Test01 will contain the custom metadata.

  3. Downloading JSON and MP3 data simultaneously for large numbers of files (5K or greater) can fail without that failure being displayed in the GUI. The size of the zip file created for downloading depends on the size of the files that are being included in the archive. A suggested workaround when you want to download transcripts and MP3 data for large numbers of files is to subset your download requests into smaller numbers of files.

  4. Issues with Dashboard Displays

    1. Stat summaries for dates in the past are not updated when files with historical timestamps older than the current day are loaded

    2. Files uploaded to a folder that is linked to a disabled application or that have not been reprocessed will still appear in the Files View on the application dashboard

  5. Issues with Search

    1. Time-based search

      1. Searches are turn-based and may return results for phrases that are outside of the requested timeframe, if they are within the same speaker turn

      2. Ad-hoc Search snippets in the Files View may display results outside the specified time interval

    2. Exceptions to standard File Details Highlighting (in order of severity)

      1. Searches using (~n) may highlight phrases with the specified number of words in between each of the search terms, rather than between all of the search terms. For example, "get help phone ~4" may highlight phrases with 4 words between "get" and "help" and another 4 words between "help" and "phone". Searches using (~t) and (~n) will only be highlighted if the words matched appear in the order specified in the search tag.

      2. Highlighting may be incomplete for matches marked with emotion

      3. Highlighting may be incomplete for matches with intervening silence tags greater than 2 seconds

      4. Matches for "@*" (such as when searching for email addresses) will only be highlighted until the first "." in the email address. Regular expression searches may be used to circumvent this issue.

      5. Excluded application search phrases may be highlighted on the File Details page. Note that these exceptions only affect highlighting, and that all search results using the above characters will still be accurate.

  6. Other

    1. The Trending View may take some time to fully load, especially for longer date ranges

    2. Users playing longer audio files via Firefox may encounter playback/syncing issues when jumping to different sections of the transcript. This is an external issue caused by the Firefox browser. Users who encounter this issue can simply wait for the browser to finish buffering the file before resuming their search.