V-Spark Online Help

Known Issues in 3.4.2

  1. Partial configuration updates for a company (/config/ CO_SHORT) or organization (/config/ CO_SHORT/ORG_SHORT) using the REST API are not currently supported. Attempting to update a subset of a company or organization using the REST API currently returns HTTP error code 400. You must supply all fields for the configuration in order to update any field(s) using the REST API.

  2. Application re-processing of more than 100,000 files in a single operation may time out.

  3. Custom metadata field names may only contain standard ASCII characters, excluding = and :, which are reserved characters.

  4. Issues with Dashboard Displays

    • Files uploaded to a folder that is linked to a disabled application or that have not been reprocessed will still appear in the Files View on the application dashboard

  5. Issues with Search

    • Time-based search

      • Searches are turn-based and may return results for phrases that are outside of the requested timeframe if those phrases are within the same speaker turn

      • Ad-hoc Search snippets in the Files View may display results outside the specified time interval

    • Exceptions to standard File Details highlighting:

      • Searches using (~n) may highlight phrases with the specified number of words in between each of the search terms, rather than between all of the search terms. For example, "get help phone ~4" may highlight phrases with 4 words between "get" and "help" and another 4 words between "help" and "phone". Searches using (~t) and (~n) will only be highlighted if the words matched appear in the order specified in the search tag.

      • Highlighting may be incomplete for matches marked with emotion

      • Highlighting may be incomplete for matches with intervening silence tags greater than 2 seconds

      • Matches for "@*" (such as when searching for email addresses) will only be highlighted until the first "." in the email address. Regular expression searches may be used to circumvent this issue.

      • Excluded application search phrases may be highlighted on the File Details page. Note that these exceptions only affect highlighting, and that all search results using the above characters will still be accurate.

  6. Other

    • Users playing longer audio files via Firefox may encounter playback/syncing issues when jumping to different sections of the transcript. This is an external issue caused by the Firefox browser. Users who encounter this issue can simply wait for the browser to finish buffering the file before resuming their search.

    • The /appstats API is not returning any categories if the top category score is zero, even if the depth level is defined to return categories with scores of zero.

    • The /transcribe API is not processing audio files if they were uploaded from Amazon's Simple Storage Service (S3). The system is returning an empty reply.

    • Uploaded JSON files that contain an empty Utterances field are not being reprocessed properly.

  7. The /search API allows searches for application categories that have hyphens and other restricted characters in their names, however these searches fail. Voci application templates that had hyphens and other restricted characters in their names have been modified to remove the restricted characters. All existing application category names should be modified to remove restricted characters.

  8. The /config/CO_SHORT/ORG_SHORT/apps/APPNAME API is not returning the correct template value for Applications that were created from templates. It is returning the "template" value of "custom" even for Applications that were created from templates.