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Leaf-level category Scoring

As before, Call 2’s Leaf Scores for all leaf-level categories are equal to the total number of matches for each category.

Table A.11. Call 2 Leaf-Level Leaf Scores

2nd-level Category

3rd-level Category (leaf-level)

Call 2 Phrase Matches

Leaf Score

Opening

Hello

1

1

0

Other Greeting

0

0

0

2nd-level category (leaf- level)

Call 2 Phrase Matches

Leaf Score

Closing

1

1

0

Other

0

0