The Overview Chart on the top left side of the screen breaks down a scorecard by category for each day over the past 31 days. Each category is made up of lower-level categories. You can choose to view the chart according to the percentage of all calls that meet the requirements for a certain category (Hit/Miss), or according to the average percentage of calls per lower-level category (Coverage).

Each colored bar and each colored line is clickable, and each changes the Daily Chart view to show the upper-level categories’ lower-level categories for more thorough analysis. The Overview chart stacks the scores for each category so an overall score can be compared on a daily basis.

Figure 1. Application Overview Chart - Bar Graph

Figure 2. Application Overview Chart - Line Graph