V-Spark Online Help

Search Fields and Default Values

The Plain/Regex toggle button determines how a search is performed based on the text and special characters that you enter. The Term drop-down enables you to identify the field within a transcript that is searched for the specified value. Different fields are different data types, and therefore have built-in defaults for how they are searched. The fields on the Term drop-down and their associated default search behavior are the following:

  • Speakers - searches within strings that have been identified as any spoken text in the transcript, both Agent and Client.

  • Agent - only search within strings that are identified as Agent speech in the transcripts.

  • Client - only search within strings that are identified as Client speech in the transcripts.

  • File - enables you to search file names, and automatically includes a '*' wildcard on either side of the term that you are searching for. This will match any file names that contain the search term as a substring.

  • Agent ID - searches within any strings that have been identified as the Agent ID field in custom metadata that you provided

  • Transcript ID - an integer value that can only be searched for explicitly. No special characters are permitted.

  • Request ID - a string value that can be searched for explicitly or using the special characters that are associated with the type of search that you are performing.

  • Tag - a string value associated with a file that can be searched for explicitly or using the special characters that are associated with the type of search that you are performing.

  • custom metadata fields - searches within any strings that have been identified as fields in any custom metadata that you provided. These custom metadata fields are folder-specific, and a list of them is appended to the bottom of the Term drop-down.