V-Spark Online Help

Searching Audio Files for Insights

The following screenshot shows the File view of the calls in a folder. To access this screen for a specified folder, click Dashboard, then select the appropriate Company, Organization, and Folders options to navigate to the folder that contains the audio files you want to search.

vspark-audio-insights.png

1

Search your files for key words and phrases

2

Show and hide columns to customize display

3

Bookmark frequent searches

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Export results to CSV

5

Use filters to narrow down your search

To search the transcriptions of the files that are located in this folder, enter a term into the search field under the Term label. The files in the selected date range for the current folder are searched for the specified term, and that term is added to the list of search terms at right.

Note

See the V‑Spark Review and Analysis Guide for detailed information about using all of the options on the View Files screen.