V-Spark Online Help

Searching Audio Files for Insights

The following example shows the Files View of the calls in a folder. To access this screen for a specific folder, click fa-laptop.svg Dashboard, then use the dropdown lists to select the company, organization, and folder options associated with the audio record data you want to review or search. Audio records associated with these entities appear below dashboard overview charts.

vspark-audio-insights.png

1

Search your files for key words and phrases.

2

Show and hide data field columns to customize display.

3

Bookmark frequent searches.

4

Export search results to a CSV file.

5

Use filters to narrow down your search.

To search the transcripts of the files that are located in this folder, enter a term into the search field under the Term label. The files in the selected date range for the current folder are searched for the specified term, and that term is added to the list of search terms at right.

Note

Refer to the V‑Spark Review and Analysis Guide for detailed information about using all of the options on the View Files screen.