Summary View
The Summary View displays a table with call statistics by day. The available metrics are the same as those shown in the Call Statistics table (discussed at the end of the Call Volume topic), and include the following:
Call volume
Average call duration
Average agent talk time
Average client talk time
Positive agent emotion
Positive client emotion
Clicking on a date takes the user to the Files View, with the date picker set to include only calls from that date.
Figure 1. Summary View
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