Summary View
The Summary View displays a table with call statistics by day. The available metrics are the same as those shown in the Call Statistics table (Call Volume), and include the following:
Call volume
Average call duration
Average agent talk time
Average client talk time
Positive agent emotion
Positive client emotion
Clicking on a date takes the user to the Files View (Files View), with the date picker set to include only calls from that date.
Figure 1. Summary View
 |