V-Spark Online Help

Summary View

The Summary View displays a table with call statistics by day. The available metrics are the same as those shown in the Call Statistics table (discussed at the end of the Call Volume topic), and include the following:

  • Call volume

  • Average call duration

  • Average agent talk time

  • Average client talk time

  • Positive agent emotion

  • Positive client emotion

Clicking on a date takes the user to the Files View, with the date picker set to include only calls from that date.

Figure 1. Summary View
Summary View