V-Spark Online Help

Summary View

The Summary View displays a table with call statistics by day. The available metrics are the same as those shown in the Call Statistics table (Call Volume), and include the following:

  • Call volume

  • Average call duration

  • Average agent talk time

  • Average client talk time

  • Positive agent emotion

  • Positive client emotion

Clicking on a date takes the user to the Files View (Files View), with the date picker set to include only calls from that date.

Figure 1. Summary View
Summary View