V-Spark Online Help

V‑Spark Overview

Voci V‑Spark™ is an all-inclusive speech analysis application that enables you to visualize audio using state-of-the-art speech recognition, transcription, and text analysis technologies. V‑Spark automatically transcribes audio into searchable text, then organizes and archives the data, and finally provides both intuitive graphical web and representational state transfer (REST) API interfaces through which you can examine and explore that data. The information is stored in a database where the audio can be searched and analyzed for compliance, customer insights, and agent performance. V‑Spark has the most complete set of speech technologies in a single solution on the market today.

The current version of the V‑Spark server is supported on Red Hat Enterprise Linux (RHEL) and Community Enterprise Operating System (CentOS) versions 7.8 and greater, within the version 7 family.

This document provides an overview of how to manage your customizable V‑Spark interface. For information on how to analyze audio and call statistics using V‑Spark, please see the V‑Spark Review and Analysis Guide. For information on how to utilize the V‑Spark Application Programming Interface please see the V‑Spark API Reference.

Managing V‑Spark

The V‑Spark web server provides a powerful yet intuitive solution for transcribing, storing, and analyzing audio. V‑Spark can host multiple clients on a single server instance (referred to as "multitenancy"), and provide different configuration access to users. This document introduces the hierarchical account management feature within V‑Spark for administrators to be able to manage user accounts. The focus is to set up a secure environment where each user has the access they need to efficiently and effectively accomplish their objectives.

Tools You’ll Need

Here’s what you need to get started:

  • Desktop or laptop computer with secure power supply, and with the latest version of Google Chrome installed

  • Fast and reliable network connection

  • The network address (URL) of your V‑Spark server, and your login information

Note

You may need system administrator user account access to V‑Spark to perform some of the instructions in this guide. Other instructions only require write access to a company or organization account.