V-Spark Online Help

Viewing Application Scores

V‑Spark enables you to view application scoring information from a number of different locations in the UI. Application scores and phrase match data may also be retrieved using the API as described in the /appmatches API reference. Once you understand how applications are designed and constructed, you will understand what the application is measuring, how the application is measuring, and what the application metrics mean.

Note that in some cases, a "low" score may indicate a positive outcome, and a "high" score may indicate a negative outcome. For example, if an application measures the use of impolite language by Agents, a "high" score could indicate that some Agents are speaking rudely to callers.