V-Spark Online Help

Viewing Custom Metadata

Custom metadata for individual transcripts can be viewed in three places:

  • Search results in the fa-laptop.svg Dashboard Files View

  • A transcript's File Details page

  • A transcript's JSON output

  1. Navigate to the fa-laptop.svg Dashboard and select the folder whose metadata you want to view from the breadcrumb menu, as in the following example:

    vspark-locate-folder.png
  2. Perform a plain text search on the file's metadata fields. Custom metadata fields appear at the end of the list, as with the agentpk and ani entries in the following example:

    vspark-searching-custom-metadata.png
  3. Custom metadata for each returned file will appear in search results, as with the agentname entries in the following example:

  1. Navigate to the File Details page of a transcript whose metadata you want to view.

  2. The File Details page lists all file metadata, with custom fields at the end of the list, as with the agentpk and ani fields in the following example:

    vspark-metadata-file-details.png
  1. Navigate to the File Details page of a transcript whose metadata you want to view.

  2. Click the JSON link to download a JSON version of the transcript.

  3. Custom metadata will appear in the client_data section of the JSON transcript. It will resemble the following example:

      "client_data": {
          "manager_name": "Melissa Thompson",
          "total_hold_time": "25",
          "skill": "0",
          ...
      }