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What is a V‑Spark Application?

V‑Spark applications deliver rich capabilities to analyze your voice data for insights about agent performance, customer experience, and call center operations. V‑Spark applications help you automatically and reliably classify your voice data, allowing you to drill down to particular types of calls for more efficient evaluation of call content. Built using collections of both speaker phrases and metadata search queries, V‑Spark applications are an easy and intuitive way for anyone, with or without experience as a data scientist, to develop sophisticated tools for in-depth voice analytics.

These applications can be used for any kind of voice-based analysis, including agent performance evaluation, compliance monitoring, call driver analysis, and call center performance metrics such as first call resolution. This document outlines everything you need to know about leveraging the power, flexibility, and efficiency of applications in V‑Spark.