V-Blaze and V-Cloud Online Help (May 2020)

Additional Accuracy Improvements

For additional accuracy improvements, Voci recommends tuning methods such as substitutions or custom language models. Substitution is an ASR feature that can automatically correct recurring transcription errors. Refer to Substitutions Feature Guide for more information on creating substitutions.

Custom language models add new words to the dictionary and capture statistical properties of speech that are specific to customer use cases. Custom language models can be combined with substitutions to deliver even higher levels of accuracy.

Contact support@vocitec.com for more information on custom language models.