Technologies that leverage the independent, computer-driven transcription of spoken language into readable text (often known as Speech to Text or STT), enabling users to use speech rather than a keyboard as the source of input data for a computer system.

Metric to determine the level of correctness in a given transcript. Accuracy can be calculated with the following formula:

S = number of substitution errors

I = number of insertion errors

D = number of deletion errors

N = number of words in reference transcript

Process of transcribing audio files to text using Automated Speech Recognition.

An uninterrupted chain of spoken language by a single speaker. An utterance is a region of speech audio that ends with a period of silence that exceeds a threshold duration, or that exceeds the maximum utterance duration threshold.

An estimate of the probability that the correct words were selected during decoding.

Refers to the ability to automatically redact sensitive content from audio files and their transcriptions. This information can be redacted from the audio file, the transcription, or both.

The process of splitting mono audio into 2 channels, according to speaker. Higher diarization scores indicate that the speech recognizer separated speaker phrases more accurately.

A telephone system that lets callers interact with your company through either touch tone or speech recognition.

Metric to determine the level of correctness in a given transcript. Accuracy can be calculated with the following formula:

S = number of substitution errors

I = number of insertion errors

D = number of deletion errors

N = number of words in reference transcript

Process of transcribing audio files to text using Automated Speech Recognition.

Calculates the total number of errors (which includes insertions, deletions, and substitutions), divides that by the number of words in the transcript

Substitution Error Count

An uninterrupted chain of spoken language by a single speaker. An utterance is a region of speech audio that ends with a period of silence that exceeds a threshold duration, or that exceeds the maximum utterance duration threshold.

Metric to determine the level of correctness in a given transcript. Accuracy can be calculated with the following formula:

S = number of substitution errors

I = number of insertion errors

D = number of deletion errors

N = number of words in reference transcript

Technologies that leverage the independent, computer-driven transcription of spoken language into readable text (often known as Speech to Text or STT), enabling users to use speech rather than a keyboard as the source of input data for a computer system.

Overtalk occurs when speakers talk over one another. A recording's overtalk percentage is the count of Agent-initiated overtalk turns as a percentage of the total number of Agent-speaking turns. In other words, out of all of the Agent’s turns, it measures how many turns interrupted a Client’s turn.

Technologies that leverage the independent, computer-driven transcription of spoken language into readable text (often known as Speech to Text or STT), enabling users to use speech rather than a keyboard as the source of input data for a computer system.

A sequence of computer data that is made available over time. This term is commonly used in the context of streaming audio or streaming video which you can listen to as the data is continually being delivered to the device that you are using.

Technologies that leverage the independent, computer-driven transcription of spoken language into readable text (often known as Speech to Text or STT), enabling users to use speech rather than a keyboard as the source of input data for a computer system.

Short for JavaScript Object Notation. Allows for information to be stored in a hierarchical fashion within a single document.

An uninterrupted chain of spoken language by a single speaker. An utterance is a region of speech audio that ends with a period of silence that exceeds a threshold duration, or that exceeds the maximum utterance duration threshold.

An uninterrupted chain of spoken language by a single speaker. An utterance is a region of speech audio that ends with a period of silence that exceeds a threshold duration, or that exceeds the maximum utterance duration threshold.

Metric to determine the level of correctness in a given transcript. Accuracy can be calculated with the following formula:

S = number of substitution errors

I = number of insertion errors

D = number of deletion errors

N = number of words in reference transcript

Period of time that passes once input is submitted into a system until output emerges.

The Pulse-Code Modulation audio format

A file format for digitized audio with a RIFF header at the beginning. It is not an audio encoding, and the audio after the RIFF header can be highly compressed or not compressed at all.