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English (Europe) Call Center

Table 1. eng4:callcenter Language Model

Model ID

eng4:callcenter

Version

7.0.0-1

Last Updated

December 2020

Maturity

Level 3

Features Supported

Emotion, Sentiment, Gender, Redaction

Language

English

Region or Dialect

Europe

Acoustic Model

eng4

Industry Vertical

Customer care contact centers for any vertical

Compatible Versions

ASR engine version 7.x

Release Notes

***



In this section:

The identifier recognized by the ASR engine and passed in when requesting the model directly in transcription requests.

The version of the language model.

The month and year that the language model was last updated.

The level of "maturity" for the language model. This refers to the amount of data that has been used to train the model. Refer to Language Model Maturity for more information.

Features that are supported with the language model.

Region or dialect that the language was developed for.

A component of the model used by the ASR engine for transcription that converts audio into a stream of sound symbols specific to a language, such as English or Spanish.

The industry the language model was specifically tuned to transcribe.

ASR engine versions compatible with the language model.