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English (North America) Call Center

Table 1. eng-us:callcenter Language Model

Model ID

eng-us:callcenter

Package Name

voci-langpack-eng-us_callcenter-7.1.0-1.x86_64.rpm

Version

7.1.0-1

Last Updated

January 2022

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North America

Acoustic Model

eng-us

Domain

Customer care contact centers for any domain

Compatible Versions

ASR engine version 7.x

Release Notes

Improved models for English (North America) Call Center domain including updates to the acoustic and language models for significantly increased accuracy and performance.

The eng-us:callcenter model has deprecated eng1:callcenter, and is now the default when not otherwise specified.