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English (North America) Call Center

Table 1. eng-us:callcenter Language Model

Model ID

eng-us:callcenter

Package Name

voci-langpack-eng-us_callcenter-7.1.0-1.x86_64.rpm

Version

7.1.0-1

Last Updated

January 2022

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North America

Acoustic Model

eng-us

Domain

Customer care contact centers for any domain

Compatible Versions

ASR engine version 7.x

Release Notes

Improved models for English (North America) Call Center domain including updates to the acoustic and language models for significantly increased accuracy and performance.

The eng-us:callcenter model has deprecated eng1:callcenter, and is now the default when not otherwise specified.



In this section:

The identifier recognized by the ASR engine and passed in when requesting the model directly in transcription requests.

The version of the language model.

The month and year that the language model was last updated.

Features that are supported with the language model.

Region or dialect that the language was developed for.

A component of the model used by the ASR engine for transcription that converts audio into a stream of sound symbols specific to a language, such as English or Spanish.

The industry the language model was specifically tuned to transcribe.

ASR engine versions compatible with the language model.