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English (North America) Call Center

Table 1. eng1:callcenter Language Model

Model ID

eng1:callcenter

Package Name

voci-langpack-eng1_callcenter-7.1.0-1.x86_64.rpm

Version

7.1.0-1

Last Updated

January 2022

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North American

Acoustic Model

eng1

Domain

Customer care contact centers for any domain

Compatible Versions

ASR engine version 7.x

Release Notes

Improved accuracy with a slight decrease in performance.

This update was performed to provide some improvement for those who are unable to use the eng-us:callcenter model. The eng-us:callcenter model has deprecated the eng1:callcenter model and is recommended for all uses.



Table 2. eng1:callcenter Language Model

Model ID

eng1:callcenter

Package Name

voci-langpack-eng1_callcenter-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

May 2020

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North American

Acoustic Model

eng1

Domain

Customer care contact centers for any domain

Compatible Versions

ASR engine version 7.x

Release Notes

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