V-Blaze and V-Cloud Online Help

English (North America) Call Center

Table 1. eng1:callcenter Language Model

Model ID

eng1:callcenter

Version

7.0.0-1

Last Updated

May 2020

Maturity

Level 1

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North American

Acoustic Model

eng1

Industry Vertical

Customer care contact centers for any vertical

Compatible Versions

ASR engine version 7.x

Release Notes

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