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English (North America) Insurance

Table 1. eng-us:insurance Language Model

Model ID

eng-us:insurance

Package Name

voci-langpack-eng-us_insurance-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

March 2022

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North American

Acoustic Model

eng-us

Domain

Property, life, and auto insurance customer care

Compatible Versions

ASR engine version 7.x

Release Notes

Improved models for English (North America) Insurance domain including updates to the acoustic and language models for significantly increased accuracy and performance.

The eng-us:insurance model has deprecated eng1:insurance, and is now the default when not otherwise specified.



Table 2. eng1:insurance Language Model

Model ID

eng1:insurance

Package Name

voci-langpack-eng1_insurance-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

October 2020

Features Supported

Emotion, Sentiment, Gender, Redaction, Hinting

Language

English

Region or Dialect

North American

Acoustic Model

eng1

Domain

Property, life, and auto insurance customer care

Compatible Versions

ASR engine version 7.x

Release Notes

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