V-Blaze and V-Cloud Online Help

English

Table 1. Available English Language Packages

English Language Package

ASR Engine Version 7+ Support

Features Supported

Region

Package Name

Specialty

Version

Compatible

Optimized

Emotion

Sentiment

Gender

Redaction

Hinting

North America

eng1:callcenter

Customer care contact centers for any industry

7.0.0-1

North America

eng1:financial

Financial institution customer services

7.0.0-1

North America

eng1:healthcare

Health insurance member services

7.0.0-1

North America

eng1:voicemail

Voicemail

7.0.0-1

North America

eng1:survey

Customer satisfaction survey responses

7.0.0-1

North America

eng1:largevocab

Speech from any source

7.0.0-1

North America

eng1:travel

Air travel customer service

7.0.0-1

North America

eng1:retail-auto

Automobile sales and service

7.0.0-1

North America

eng1:bedding

Bedding

6.0.0-1

Not planned

North America

eng1:insurance

Property, life, and auto insurance customer care

7.0.0-1

Australia

eng2:callcenter

Customer care contact centers for any industry

7.0.0-1

Australia

eng2:voicemail

Voicemail

7.0.0-1

Australia

eng2:survey

Customer satisfaction survey responses

7.0.0-1

Australia

eng2:largevocab

Speech from any source

7.0.0-1

United Kingdom

eng3:callcenter

Customer care contact centers for any industry

7.0.0-1

United Kingdom

eng3:largevocab

Speech from any source

7.0.0-1



Click the links above or browse this section for more detail on each of these language packages.