V-Blaze and V-Cloud Online Help

Send Utterances and Transcripts

Send transcripts to Slack:

[SendToSlack]
action = SlackLiveUtterances
formatter = TextFormatter
url = https://hooks.slack.com/services/xxx/xxx/xxx
username = xxx
showphonenumber = true
showaudiochannel = true
Table 1. Replaceable Values for Sending Transcripts to Slack

Parameter

Values

Description

action

SlackLiveUtterance

The value specified here must be SlackLiveUtterance.

formatter

TextFormatter, JsonFormatter

For readable results, the value specified here must be TextFormatter.

url

URL: HTTP or HTTPS

Specify the Slack endpoint to use.

username

string

Specify the Slack username to post the utterances.

showphonenumber

true, false

Displays a phone number prefix in Slack for each utterance.

showaudiochannel

>, <, ?

Show a call direction prefix in Slack: > for inbound, < for outbound and ? when unknown.



Send transcripts to V-Spark:

[PostToSpark]
action = PostZipToVSpark
formatter = JsonFormatter
destination = http://localhost:3000/transcribe/xxx/xxx
authtoken = xxx
reloadflow = true
ext = .mp3
mono = true
bitrate = 24
retry = 2
keepTmp = false
tempdir = /dev/shm
Table 2. Replaceable values for sending transcripts to V-Spark

Parameter

Values

Description

destination

URL: HTTP or HTTPS

Specify the V-Spark folder to use.

authtoken

string

The authentication token required for the destination folder.

reloadflow

true, false

If true, omits the call transcription from the zip file for V-Spark.

ext

.wav, .mp3

Specify the audio format to be submitted to V-Spark.

mono

true, false

When ext=.mp3, sets the audio transcoding type to mono.

bitrate

integer

When ext=.mp3, sets the audio bit rate used for audio transcoding.

retry

integer

When ext=.mp3, sets how many times to retry a failed transcoding.

keepTmp

true, false

If true, temporary data is kept after sending.

tempdir

/path/to/temp/storage/

Sets the root directory for temporary storage to /tempdir/vociadapter/.