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Speech to Text

The ASR engine uses language models tuned for telephony-based communications such as customer service call center interactions, voicemail, phone sales, and similar audio. The system caters to continuous, spontaneous, uncooperative speech. Speech of this type typically occurs during a phone call between an agent and a caller, or in a voicemail, where it is typical of callers to leave spontaneous messages.

Spontaneous, uncooperative speech is different from other telephony-based situations, for example a receptionist who is practiced in leaving messages (rehearsed speech), someone reading from a script (read speech), or someone interacting with an interactive voice response (IVR) system (prompted speech).

Features of our speech-to-text solution include:

In most cases, you do not need to change the API to support these features when processing your audio files.