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V‑Cloud Release Notes 1.7.2-2022.01.25

  1. V‑Cloud has been updated to version 7.3.2-1 of the ASR engine.

  2. V‑Cloud includes updates to the following language models:

    1. English (North America) language models:

      1. eng-us:callcenter — Improved models for English (North America) Call Center domain including updates to the acoustic and language models for significantly increased accuracy and performance. The eng-us:callcenter model has deprecated eng1:callcenter, and is now the default when not otherwise specified.

      2. eng1:callcenter — Updated language model for increased accuracy and a small decrease in performance. This update was performed to provide some improvement for those who are unable to use the eng-us:callcenter model. The eng-us:callcenter model has deprecated the eng1:callcenter model and is recommended for all uses.

  3. V‑Cloud now includes the following language models:

    1. Portuguese (Brazil) language models:

      1. por-br:callcenter

      2. por-br:largevocab

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